Infra-red Heating Specialists Fast and Friendly Service Trading Standards Approved

Terms & Conditions

These Terms and Conditions apply to consumer purchases from the website

Placing your order with us
When you place an order with us, you are making an offer to buy goods. By accepting your order a contract is formed between us. In the unlikely even that the goods are no longer available, or we have made a pricing mistake, we will advise you of this. In this case there will be no contract between us unless you decide to purchase an alternative product from us.

The total cost of your order will be set out clearly in your basket before you submit your payment information, including the applicable rate of VAT and any delivery charges.

Your order can be made securely online or by telephone, using Visa, Mastercard, Amex, Switch, and Delta cards. Online payments may also be made using Paypal. In the event that payment is made by BACS or cheque, please do not use the online basket or checkout. Whichever payment option you choose, the payment is deducted when we process your order.

Cheques must be in pounds sterling. Please make cheques payable to 'SunSwitch Limited' and post to Units 2-4 Burnt House Farm, Broad Oak, East Sussex, TN31 6BX .

Goods may be supplied on account, only where credit facilities have been applied for and approved by SunSwitch Ltd. Payments on account are strictly net 30 days. No discount, other than any shown on the invoice, may be deducted.

We make no promise that our Internet services will meet your requirements, or that the service will be uninterrupted, timely, secure or entirely error free.

Copyright/Trademarks/Data protection
All rights to the information on this website are owned by SunSwitch Limited. You may copy and print portions of this website for the sole purpose of placing an order with our internet services. The materials on our internet sites may not be used for any other purpose.

We will use the information you provide and transactional information, for administering this service and for marketing purposes including market research. We may analyse your data and send you offers and information by mail or e-mail, about other products. If you do not want us to contact you by mail or e-mail, or send you offers, please contact us.

These conditions shall be governed by and construed in accordance with the laws of England and Wales. SunSwitch Limited abides by the Distance Selling rules and the Sale of Goods Act.

Returns Policy
Our appointed delivery companies have been chosen for their diligence and efficiency. However, in the unlikely event of loss or damage in transit, please notify us immediately on 01424 883344 or email If we receive no such notification within 7 days, it will be deemed that you have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused either by late delivery or failure to deliver, by our appointed carrier. Liability in such cases is limited to the value of items that are shown not to have been received by you.

If there is any problem with the goods we have supplied, please contact us immediately to let us know what that is.  We will endeavour to resolve the matter quickly, to the best of our ability, and in accordance with your legal rights.

If a product is returned due to damage or a defect, please arrange to send it back to us with its original packaging within 14 days of receipt. We will replace or refund the price of the item; all costs incurred in sending the item to you and pay your costs of returning it to us,

We are confident you will be completely satisfied with the goods you have bought from SunSwitch. However, should you wish to return an item for exchange or have decided it is not what you wanted, please arrange to send it back to us with original packaging within 14 days of receipt. All such goods must be in 'as new' condition. This includes all accessories, manuals, fixings and product packaging. You do not have to give any reason for rejecting the goods, however, a brief explanation will help us to improve the service we offer in the future. We will exchange or refund the cost of the returned item(s) and reserve the right to deduct a re-stocking charge of 20%. In the case of special order, clearance items and bespoke products, exchange or refund is not available unless the goods are in some way defective.

We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. We will not pay your costs of returning the item to us, unless the goods were delivered to you damaged or defective. Please ensure that the goods are adequately protected during transit back to us, as any damage incurred in this way will be deducted off any refund due.

Please send any returns to: SunSwitch Limited, Units 2-4 Burnt House Farm, Broad Oak, East Sussex, TN31 6BX.

Any refund due will occur within 15 days from the receipt of returned goods.

This Returns Policy does not affect your legal rights. Your rights under the Distance Selling Regulations remain unchanged.

Changes to these Terms
These Terms apply to business to consumer transactions and do not apply to business to business transactions. SunSwitch Limited may change our Terms & Conditions at any time, so please do not assume that the same terms will apply to future orders.

These terms were last changed on 28/07/2015.